Quote Of the Day
If you are an entrepreneur or a leader of a non-profit start think like a professional negotiator.
Take a course, read online articles, case-studies about negotiations — and practice.
I would also think of a great negotiator who could inspire you. You can check the Harvard Great Negotiator program in which once a year they choose a great negotiator and interview him.
You do not have to be a lawyer to become a negotiator.
Master the skills of negotiations to become a better leader, manager and entrepreneur — a better person. It will help you not only to get funded but also to create better products that people love.
My advice would be to never give up on your dreams and do what you are passionate about. It is also necessary to keep your family involved, so that it makes the business a more fun experience and your family’s support is definitely a motivational factor for you to aim higher.
“You cannot ask customers how to create a revolution.
Customers can only tell you they want better, faster and cheaper whatever
they’re already getting from you. They cannot tell you how to revolutionise
your business, they can only tell you how to evolve it,” Kawasaki said.
Quote Of the Day Series # 189
Wise Words for Startup Leadership Qualities to Succeed-― Lindsay Manseau, photographer and entrepreneur
"Starting your own business is like riding a roller coaster. There are highs and lows and every turn you take is another twist. The lows are really low, but the highs can be really high. You have to be strong, keep your stomach tight, and ride along with the roller coaster that you started."
Quote Of the Day Series # 188
Wise Words for Aspiring Online Business Startups-― Dr. Christopher Dayagdag
“To become successful online, you only need to remember the following : Good Heart + Passion + Web Design + SEO + Digital Marketing + Dedication + Positiveness + Patience = Success”
“Limiting Beliefs Limit Your Beliefs” – Sunday Negotiation Insight
The most difficult thing in any negotiation, almost, is making sure that you strip it of the emotion and deal with the facts. And there was a considerable challenge to that here and understandably so.
The single best way to stand out as a blogger is to provide massive amounts of value.
It doesn’t matter if it’s an influencer, a
blog reader, or a Twitter connection – you need to provide value in the form of
hyper actionable blog posts, generous compliments, or by sharing an article
“Not only are bloggers suckers for the remarkable, so are the people who read blogs.”-Seth Godin
“The currency of blogging is authenticity and trust.”- Jason Calacanis
Passion is often seen as the essential ingredient that breeds success.
The logic goes like this: if you are passionate about what you do, you will work with conviction and drive, which in turn will make your business succeed.
But following your passion blindly might lead you straight to failure
Budding Startups GYAN for Campus Sparks ✌
Wise Words from Experts-Blogging Wisdom
If you have an idea do not procrastinate. Test your ideas. Swim in shallow Waters before you deep dive
“The first thing you need to decide when you build your blog is what you want to accomplish with it, and what it can do if successful.”-Ron Dawson
Be an Avid Reader
It should be no surprise to you that most passionate writers are also passionate readers. You can learn a lot about your craft by reading regularly.
Pay attention to what other writers do, how they do it, and why they do it. I recommend reading books on subjects that are close to your heart. You should also subscribe to blogs of authors and bloggers you enjoy. This will help you learn new writing styles and new words.
Read the blogs of the pros. Learn from their style. Learn from their content. Read online newspapers. Be informed. Read books. Read whatever you can get your hands on.-bloggingpassion.com
Stephen King: “If you don’t have time to read, you don’t have the time (or the tools) to write. Simple as that.”
“Don’t focus on having a great blog. Focus on producing a blog that’s great for your readers.”
As a blogger, everything that you do flows from understanding your audience and seeking to help them as much as possible.
#175: Need for Innovation
The only way you survive is you continuously transform into something else. It's this idea of continuous transformation that makes you an innovation company. Ginny Rometty
# 174- Secrets of Family Business Success
“What has been really helpful for us is going back and remembering and honoring our family history as well as our loved ones, focusing as a family on our common interests and causes. I think that’s really helped to develop a family glue.”
— Heidi Vermeer-Quist, chair of Vermeer Corporation’s ownership council and a member of the company’s board (Family Business Magazine, January/February 2016).
# 173- Secrets of Family Business Success
“When we took over, we made a pact that we wouldn’t argue about little things. We get along because the business is more important than who’s right and who’s wrong.” — Judith Lowry, one of three second-generation sisters who own Argosy Book Store in New York City (Family Business Magazine, November/December 2016).
# 172- Secrets of Family Business Success
“I believe that the tradition that follows a family through eight generations is extremely powerful, quite tangible and very relevant. The secret is to not let your tradition unreasonably burden you.”
— John Lyman III, eighth-generation executive vice president of Lyman Orchards in Middlefield, Conn. (Family Business Magazine, September/October 2016).
# 171-Secrets of Restaurant Success for Aspiring Startups
"A great restaurant doesn't distinguish itself by how few mistakes it makes but by how well they handle those mistakes". Danny Meyer
# 170-Why Networking For Aspiring Startups
"The richest people in the world look for and build networks, everyone else looks for work."-Robert Kiyosaki
"The successful networkers I know, the ones receiving tons of referrals and feeling truly happy about themselves, continually put the other person's needs ahead of their own." -Bob Burg
"I like to define networking as cultivating mutually beneficial, give-and-take, win-win relationships… The end result may be to develop a large and diverse group of people who will gladly and continually refer a lot of business to us, while we do the same for them." –Bob Burg
# 169- For Aspiring Startups Robert Kiyosaki✌
“The thing most people don’t pick up when they become an entrepreneur is that it never ends. It’s 24/7.”
“Sometimes the hardest thing to do is to trust your team. It’s a lesson I’ve had to relearn quite a few times.”
“I wasn’t born a natural entrepreneur. I had to be trained.”
# 168- Success by Robert Kiyosaki✌
# 167- Startup Seed Funding
startups are wasting their time and money building products no one wants. Why?
Lack of testing. The biggest mistake a company can make (product wise) is to
avoid talking to and testing with potential and current users. Every day.
It is one of the main reasons startups fail.
There is no such thing as an attention span. There is only the quality of what you are viewing. This whole idea of an attention span is, I think, a misnomer. People have an infinite attention span if you are entertaining them. Jerry Seinfeld
Quote of the Day # 165- for Aspiring Restaurant Startups from Celebrity Chefs - # 12
"It's only when you put yourself in charge that you have a shot at becoming rich. … if you're competitive and pigheaded enough to get over the failures without wasting time feeling sorry for yourself, and if you can inspire enough good people to join you, you can pretty much become as rich as you want."
Founders routinely become emotionally attached to their startups, especially if it is their first one. Be practical.
If you see that things are becoming unsustainable, or that customer interest isn’t shaping up as expected, take that difficult call and shut down the business.
You may be able to prevent greater damage.”
“If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word of mouth is so very, very powerful.”
“In a sense there’s just one mistake that kills startups: not making something users want.
If you make something users want, you’ll probably be fine, whatever else you do or don’t do. And if you don’t make .”
vThis is one entrepreneurial trait difficult to cultivate as the ‘Guilty feeling syndrome’ is inbuilt in us.
vAbility to walk away, close a business or asking non performing employees to leave or not yielding to unreasonable demand of a customer have to be faced in any entrepreneurial journey.
“It is not a secret that ‘entrepreneurs think differently’. They ask provocative questions and approach business in a much more creative way.”- Saras Sarasvathy
“To be successful online, you have to be nimble and evolve where the opportunities are. You have to layer revenue streams.” – Angelo Sotiro, DeviantART
Incubating Ideas within a Corporate
“When you are inside an organization, the employee has to go through severe scrutiny before he secures funding.”- Tarun Sharma- BMC Software
“A poor logo doesn’t mean a business will fail, and a good logo doesn’t mean it will succeed – it just helps. Ultimately a good logo is something that people recognize instantly and relate to.”– Matt Mickiewicz, 99 Designs
“The earlier you start, the more time you have to mess up.”– Emil Motycka, Motycka Enterprises
“Innovation cannot be cultivated. It is byproduct of culture of encouraging risk taking.”-Vijay Anand-Intuit India
“I don’t have big ideas. I sometimes have small ideas, which seem to work out.”– Matt Mullenweg, WordPress
To be successful online, you have to be nimble and evolve where the opportunities are. You have to layer revenue streams.”– Angelo Sotiro, DeviantART
“The hardest part about being an entrepreneur is that you’ll fail ten times for every success.”– Adam Horwitz, Mobile Monopoly“
“People tend to think that in order to start a new business they have to come up with something new and dazzling, but that’s a myth – and it’s often propagated by venture capitalists."– Gurbaksh Chahal, RadiumOne
“The best entrepreneurs are not the best visionaries. The greatest entrepreneurs are incredible salespeople. They know how to tell an amazing story that will convince talent and investors to join in on the journey.” ― Alejandro Cremades, The Art of Startup Fundraising
“You need three things to create a successful startup: to start with good people, to make something customers actually want, and to spend as little money as possible.” -― Paul Graham
"Success is the sum of small efforts repeated day in and day out."- STARTUP.GR
“Failure Is Feedback. Learn from It. Grow from It. And Never Be Afraid to START OVER.”-STARTUP.GR
"I am going to succeed because I am crazy enough to think i can"-STARTUP.GR
"Focus on long term and always do what is right to grow the company and not make short- term decisions. And outlast everyone."-Adam D'angelo-Co-Founder -Quora
"There are no great limits to growth because there are no limits of human intelligence, imagination, and wonder."-Ronald Reagan, 40th President of the United States
"For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast."Tony Hsieh, CEO of Zappos.com
“I don’t look to jump over 7-foot bars: I look around for 1-foot bars that I can step over.”-– Warren Buffet
"IN ORDER TO SUCCEED, YOUR DESIRE FOR SUCCESS SHOULD BE GREATER THAN YOUR FEAR OF FAILURE." – Bill Cosby
"WHEN YOU TAKE RISKS, YOU LEARN THAT THERE WILL BE TIMES WHEN YOU SUCCEED AND THERE WILL BE TIMES WHEN YOU FAIL, AND BOTH ARE EQUALLY IMPORTANT." – ELLEN DEGENERES
I’d say most startups fail because the founders and teams don’t learn and pivot fast enough from what doesn’t work. - Andrew Hyde, Startup Weekend
"Don't measure anything unless the data helps you to make a better decision or change your actions."- Seth Godin
"A startup is an organisation formed to search for a repeatable and scalable business model."- Steve Blank
"Successful Bootstrapping is all about discipline and stamina."- Kevin Hale-Cofounder-Wufoo
"Don't let people tell you your ideas are stupid. If you are really passionate about something,find a way to build it." - Dennis Crowley- Cofounder-Foursquare
“If you’re prepared and you know what it takes, it’s not a risk. You just have to figure out how to get there. There is always a way to get there.”-Mark Cuban
“Any business that after three years isn’t profitable isn’t a business, it’s a hobby.”_ O’Leary
"I’d rather invest in an entrepreneur who has failed before than one who assumes success from day one,” says O’Leary
"Idea is commodity.Executing them is not."- Michael Dell
"Fear is the disease.Hustle is the antidote."--Travis Kalanick- Co-Founder-Uber
"In a startup, nothing absolutely happens unless you make it happen."- Marc Andreessen
"You should learn from your competitor, but never copy. Copy and you die."-Jack Ma -Founder-Alibaba
“What do you need to start a business? Three simple things: know your product better than anyone, know your customer, and have a burning desire to succeed.” –Dave Thomas, Founder, Wendy’s
"It is not about ideas.It is about making ideas happen."-Scott Belsky-Founder BEHANCE
"Waiting for perfect is never as smart as making progress."- Seth Godin
"It's not who can benefit from what you sell. It's about choosing the customers you'd like to have." - Seth Godin
"Get it right for ten people before you rush around scaling up to a thousand" - Seth Godin
"Being 1st helps in the short run. Being a little more right pays off in the long run. Last is the worst." - Seth Godin
"Perfect is overrated. Perfect doesn't scale, either"---Seth Godin
"Competition validates you. It creates a category. It permits the sale to be this or that, not yes or no"- Seth Godin
“Sell the problem. No business buys a solution for a problem they don't have.” --Seth Godin
“It’s very easy to be different, but very difficult to be better.”-– Jonathan Ive
“The secret to being wrong isn’t to avoid being wrong. The secret is to being willing to be wrong.”-Seth Godin
"It's not who can benefit from what you sell. It's about choosing the customers you'd like to have. "-Seth Godin
“The way to get started is to quit talking and begin doing.”-– Walt Disney
“A business model that hasn’t been tried before is always interesting, even if it’s likely to fail.”-– Michael Arrington
“The secret to successful hiring is this: look for the people who want to change the world.”-–Marc Benioff, founder of Salesforce
“The last 10% it takes to launch something takes as much energy as the first 90%.” -–Rob Kalin, co-founder of Etsy
“As an entrepreneur, you have to be OK with failure. If you’re not failing, you’re likely not pushing yourself hard enough."-–Alexa von Tobel, founder of LearnVest
“Don't start a company unless it's an obsession and something you love. If you have an exit strategy, it's not an obsession.” -–Mark Cuban, serial entrepreneur
“Make something people want” includes making a company that people want to work for.” –Sahil Lavingia, founder of Gumroad.
“Even if you don’t have the perfect idea to begin with, you can likely adapt.” -–Victoria Ransom, co-founder of Wildfire Interactive
“Make your team feel respected, empowered and genuinely excited about the company’s mission.” -Tim Westergren, co-founder of Pandora
“The last 10% it takes to launch something takes as much energy as the first 90%.” -–Rob Kalin, co-founder of Etsy
“Mistakes will not end your business. If you are nimble and willing to listen to constructive criticism you can excel by learning and evolving.” -–Meridith Valiando Rojas, co-founder and CEO of DigiTour Media
“We must learn what customers really want, not what they say they want or what we think they should want.” -–Eric Ries, author of The Lean Startup
“A startup is as fragile as a flower, and it needs a garden and a gardener to help it grow. Those gardens are called Business Incubators.” ― Jarod Kintz-This Book is not for Sale
Startup Growth Quotes
Strength and growth come only through continuous effort and struggle. Napoleon Hill
“An organization becomes bewildered rather than energized when it’s asked to do too much at once.”-Michael Hammer & James Champy, Reengineering The Corporation
“Risk is essential. There is not growth of inspiration in staying within what is safe and comfortable. Once you find out what you do best, why not try something else? “- Alex Noble
"Conformity is the jailer of freedom and the enemy of growth."- John F. Kennedy
“Chaos in the world brings uneasiness, but it also allows the opportunity for creativity and growth.”-Tom Barrett, U.S. Politician
“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” -Benjamin Franklin
“Growth for the sake of growth is the ideology of the cancer cell.”-Edward Abbey, American Author and Environmental Advocate
“Growth is never by mere chance; it is the result of forces working together.”--James Cash Penney, Founder of JCPenney
Internet of Things(IoT)
“Cybersecurity has to be baked into the equipment, systems and networks at the very start of the design process.”- - Stuart McClure- Ex CTO of McAfee
“In the world of healthcare, software engineers are weaving networked medical devices into the fabric of the IoT.”- Jason Healey, Neal Pollard, and Beau Woods
” A real-time open data web service for the Internet of Things, believes that the success of the Internet of Things will depend on open data such as various cloud networks.”- Haque, the Founder and CEO of Pachube
“The Internet of Things (IoT) of digital, networked technology is quickly moving to the forefront of society, the global economy, and the human experience.”-Jason Healey, Neal Pollard, and Beau Woods
“The Internet of Things is also triggering new questions on ownership and consumption….we grow into an access based economy, where IoT makes a pay-what-you-use system possible on an individual level."-Alexander Bassi
"The other reason I suspect that the great automation debate may be about to take flight is that the new innovations in the use of Big Data, the increasing sophistication of algorithms, the advances in AI are, for the first time, crawling up the skill ladder and affecting professional work itself, long considered immune from the forces of automation and the advances of technology displacement."- ”- Rifkin, Jeremy. The Zero Marginal Cost Society
“We have 3 billion people connected right now - Pretty soon the whole human race. We can go up on this insipient Internet of Things platform (communication, energy and transport) and we can look at the sheath of the value chain we’re interested in. It could be our own business, our local neighborhood, our non-profit organization – we all have our own value chain. -Rifkin, Jeremy. "The Future of Innovation in a Networked Economy
What makes the Internet of Things (IoT) a disruptive technology in the way we organize economic life is that it helps humanity reintegrate itself into the complex choreography of the biosphere, and by doing so, dramatically increases productivity without compromising the ecological relationships that govern the planet”- Rifkin, Jeremy. The Zero Marginal Cost Society
“The thing that keeps me awake at night—and should keep a lot of CEOs awake at night—is the disruptive impact of the Internet of things and connected devices.”- Cherie Fuzzell, CEO, Parkmobile
"The IoT will bring more than 308 billion devices online by 2020."-Open Internet Consortium
"Smart homes and other connected products won't just be aimed at home life. They'll also have a major impact on business. And just like any company that blissfully ignored the Internet at the turn of the century, the ones that dismiss the Internet of Things risk getting left behind." — Jared Newman
"The IoT is coming and you better disrupt or prepared to be disturbed."- PC World
" IoT -There is no stopping it."- Joe Tucci-EMC
" One of the wonderful things about Internet is it is like a salon.It brings people together from different intellectual walks of life."- Eric Kandel
"It is not digitisation,it is the algorithm that is the new core competence."Ram Charan- Management Guru
"As the IoT advances,the very notion of clear dividing line between reality and virtual reality becomes blurred,sometimes in creative ways."- Geoff Mulgan
"By 2018,50% of IoT solution will be provided by startups which is less than 3 years old."Jim Tully-Research Director- Gartner
“We can be sure of one thing: The lion’s share of IoT growth over the next three-to-five years is going to occur in market segments where the value is tangible – and these are almost wholly seen in the business-centric marketplace."-Alex Brisbourne
"The smartphone was big- The Internet of Things is going to be bigger---"Silicon Labs
"Internet of Things will augment your brain."-Eric Schmidt
"Make no mistake sensors will drive the next generation user experiences. We’ve just got started with wearables."-– Karthee Madasamy, MD, Qualcomm Ventures
"And I think over time IoT is going to be very much like this fabled elephant--that it will be much, much bigger than any of us can judge it being today."- Communication Sitelabs.com
“The internet of things has the potential to change the world just as the internet did.My be even more so.” -― Kevin Ashton
Sustainability ( Green Business)
“We need to defend the interests of those whom we've never met and never will.” -― Jeffrey D. Sachs
“All the human and animal manure which the world wastes, if returned to the land, instead of being thrown into the sea, would suffice to nourish the world.” -―
"CONSUME LESS,SHARE BETTER"- HERVE KEMPF
“The great challenge of the twenty-first century is to raise people everywhere to a decent standard of living while preserving as much of the rest of life as possible.” -― Edward O. Wilson
"We have a moral responsibility to protect the earth and ensure that our children and grandchildren have a healthy and sustainable environment in which to live."-Jim Clyburn
“In the long term, economic sustainability depends on ecological sustainability.” – America’s Living Oceans, Pew Oceans Report, 2003.
“Cutting carbon in the supply chain is the next critical stage in the business contribution to reduce carbon emissions to tackle climate change and, represents a significant commercial opportunity.” - Tom Delay, chief executive, The Carbon Trust.
“A sustainable business is resource efficient, respects the environment and is a good neighbor.” - Phil Harding, Archeologist.
Startups & Crowdfunding
1“Crowdfunding is not about collecting money. It’s about making something happen with a crowd of people who believe in something. Normal people, not rich people with a lot of power, just people like you and me.”- Jozefian Daelemans
2."We hope crowdfunding could be like the next Trade Me in changing how people support each other online."-Anna Guenther
2."Crowdfunding is a great idea to get money,it is the personalised 'hatke' communication that drives people to give." -Anuradha Iyer- Founded Control+Alt+Delete.
4."The beauty of crowd funding is not money but support from like minded folks,post crowdfunding." @SheesGotYouHigh
5.“Crowdfunding is the new black.” -― Rowena Wiseman
6."If you’ve got a bright idea but no capital to make it happen, crowdfunding is the way to go! Learning the secrets before crowdfunding can save you lots of time, sweat, and tears.- http://crowdfundingheadlines.com/
Startup & Blogs
"Blogging is hard because of the grind required to stay interesting and relevant.”- Sufia Tippu
“If you want to continually grow your blog, you need to learn to blog on a consistent basis.”- Neil Patel .“
“Making money from blogging requires you to do only two things: drive a lot traffic, then maximize the income from that traffic.”- John Chow
“The currency of blogging is authenticity and trust.” - Jason Calacanis
"I have long advised that bloggers seeking to make money from blogging spread their interest across multiple revenue streams so as not to put all eggs in one basket."-Darren Rowse
“Blogging requires passion and authority which leaves out most people” -Nicole Kessler
"Content is the reason search began in the first place." Lee Odden
"Writing is thinking out loud. Blogging is thinking out loud where other folks think back.” Liz Strauss
"DOING WELL WITH BLOGGING IS NOT ABOUT WRITING ONE KEY POST. iT IS ABOUT PERFORMING DAY AFTER DAY AND HELPING A FEW PEOPLE AT A TIME."-Aaron Wall
“Blogging isn’t about publishing as much as you can. It is about publishing as smart as you can”- Jon Morrow
"To Blog=To Share,To Connect,To Inspire,To Create" - The Gingerbread.com
"Crowdfunding provides a final,persuasive link in the crowd sourcing argument."- Jeff Howe
Marketing Strategies-- Seth Godin
"To dance with customers is an act of co-creation."
Anticipated, personal and relevant advertising always does better than unsolicited junk.
One disappointed customer is worth ten delighted ones."- Seth Godin
" Be Genuine.Be Remarkable. Be worth connecting with."
"Everyone is not your customer"
"The best time to do great customer service is when a customer is upset."-Seth Godin
“Making promises and keeping them is a great way to build a brand.”
“What people want is the extra, the emotional bonus they get when they buy something they love.”
"Do the one thing you think you cannot do. Fail at it. Try again. Do better the second time. The only people who never tumble are those who never mount the high wire. This is your moment. Own it."- Oprah Winfrey
Customer Pain Points
" Discovering problems requires just as much creativity as discovering solutions"-Scott Berkum-Myths of innovation
"One customer well taken care of could be more valuable than $10000 worth of advertising."- Jim Rohn
"Thank your customer for complaining and I mean it. Most will never bother to complain,they will just walk away."- Marilyn Suttle-Author Customer Service
"It is not enough to give excellent service.You must subtly make him aware of the great service he is getting."- Anonymous-izquotes.com
" Sell the problem you solve and not the product."-https://s-media-cache-ak0.pinimg.com
Unless you have 100% customer satisfaction, you must improve.Horst Schulze, The Ritz-Carlton co-founderTweet this
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them” .Kevin Stirtz, Strategy Manager, Author Tweet this
"Those who say 'There is no such thing as a stupid question' have never worked in customer service"- quotesgram.com
"In most industries customer service is a perishable pain point.Now is your chance to reinvent it."- Touch Point Insights
"Solving a major pain for any business means direct access to their pocket book."- Josh Pigford-BareMetrics
“At the most basic level, people typically spend money on two things:First, they readily spend money to combat pain. Second, they spend money to pursue pleasure.”- http://www.fastcompany.com/ JON BURGSTONE AND BILL MURPHY, JR.
"Frankly if you can’t sit with prospects and tease out pain points then you ought to be working in a different department than sales or executive leadership."-bothsidesofthetable.com
" In most industries, customer service is a pain point. Now is your chance to reinvent it."- Touchpoint Insights
"Your sweet spot mixed with your customer's pain points is where the truly valuable stories are."- Joe Pulizzi
"When Customers share their story,they are not sharing just pain points.They are actually teaching you how to make your products,services and business better.Your customer service organisation should be designed to effectively communicate those issues."-Kristin Smaby-'Being human a good business'
" Use Your own experiences and pain points to identify an opportunity. Be arrogant in thinking you can do it better than others."_Chris Hughes- Co- Founder,Facebook
Supply Chain Efficiency
"The best supply chains aren't just fast and cost-effective. They are also agile and adaptable, and they ensure that all their companies' interests stay aligned."-Hau L. Lee-HBR
"Rapid response provides much better visibility to global supply and demand across operating groups and ERP System."- Application Manager, Large Enterprise for Aero Space and Defense Company
Outsourcing is no panacea. It's often called the "make or break" decision. Well, let me tell you, it can quickly become the make or break decision."-Joe Neubacher
"The best supply chains aren't just fast and cost-effective. They are also agile and adaptable, and they ensure that all their companies' interests stay aligned."-Hau L. Lee
Customer Service & Complaints Handling
"Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you." ~ Chip Bell
"Your most unhappy customers are your greatest source of learning." ~ Bill Gates
"Good service is good business." ~ Siebel Ad
"Know what your customers want most and what your company does best. Focus on where those two meet." ~ Kevin Stirtz
"In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away." ~Doug Warner
Being on par in terms of price and quality only gets you into the game. Service wins the game. ~ Tony Allesandra
"You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied." ~ Jerry Fritz
"The goal as a company is to have customer service that is not just the best but legendary."- Sam Walton
2."Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.'Ross Perot
2."Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter
3.News of bad customer service reaches more than twice as many ears as praise for a good service experience".- White House Office of Consumer Affairs"
4.“Remember - it costs at least five times as much to gain a new customer than keep an existing one. Keeping a complaining customer should be the top priority, and at these cost ratios you can afford to be generous in your time and effort”.- The Marketing Donut
5.“Losing even a single customer can be very costly. It’s critical for companies to turn a complaint into a positive for the customer and for the company moving forward.”.Help Scout
Quotes from the book
The Hard Thing about hard Things
Quotes on Negotiations
“The worst thing you can say is ‘I want $X for this job,’ leaving no opening for negotiation by the other side. Better language is ‘I hope to earn between $X and $X.’ That gives the other party more flexibility.” – Bill Coleman
“If you come to a negotiation table saying you have the final truth, that you know nothing but the truth and that is final, you will get nothing.” – Harri Holkeri
“Never forget the power of silence, that massively disconcerting pause which goes on and on and may last induce an opponent to babble and backtrack nervously.” – Lance Morrow
“This is a classic negotiation technique. It’s a gentle, soft indication of your disapproval and a great way to keep negotiating. Count to 10. By then, the other person usually will start talking and may very well make a higher offer.” – Bill Coleman
“Don’t bargain yourself down before you get to the table.” – Carol Frohlinger
“He who has learned to disagree without being disagreeable has discovered the most valuable secret of a diplomat.” – Robert Estabrook
“Negotiation in the classic diplomatic sense assumes parties more anxious to agree than to disagree.” – Dean Acheson
“Let us never negotiate out of fear. But let us never fear to negotiate.” – John F. Kennedy
“During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively.” – Brian Koslow
“The most difficult thing in any negotiation, almost, is making sure that you strip it of the emotion and deal with the facts.” – Howard Baker
“Place a higher priority on discovering what a win looks like for the other person.” – Harvey Robbins
"What makes a great coach? Credibility, creativity in solving problems, effectiveness in communication, as well as “an understanding that the details create success” — that small things usually make the difference between good and great." Atul Gawande - Harvard Gazette
We are continually faced by great opportunities brilliantly disguised as insoluble problems." Anonymous
"Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem. The greatest success stories were created by people who recognized a problem a turned it into an opportunity." Joseph Sugarman
"Spend eighty percent of your time focusing on the opportunities of tomorrow rather than the problems of yesterday." -Brian Tracy
“The art of marketing is the art of brand building. If you are not a brand, you are a commodity. The price is everything and the low-cost producer is the only winner”- Philip Kotler
"The more people we have on our team, the less room there is in the elevator and the more complicated everything gets". -- David Karp- Founder-Tumblr
"Your biggest challenge will be building a great team."- John Doerr
"In marketing I have seen only one strategy that cannot miss- and that is to market to your best customer first , your best prospect second and to the rest of the world last."- John Romero
“Marketing wants ‘Mr. Right’ but Sales wants ‘Mr. Right Now’” ~ Unknown
“The aim of marketing is to get customers to know, like and trust you.” ~ Unknown
“Marketing takes a day to learn. Unfortunately it takes a lifetime to master.” ~Phipl Kolter
"In the business world, the rearview mirror is always clearer than the windshield."-Warren Buffett
"Pricing is the exchange rate you put on all the tangible and intangible aspects of your business. Value for cash." - Patrick Campbell
"With the price of life these days, you've got to get everything for free you can."- Carl Rogers
“The moment you make a mistake in pricing, you're eating into your reputation or your profits.” - Katharine Paine
"Pricing is actually pretty simple...Customers will not pay literally a penny more than the true value of the product." - Ron Johnson
“Selling to people who actually want to hear from you is more effective than interrupting strangers who don’t.”~ Seth Godin
"If this is a world-changing idea, or has the chance to go after a huge market, that sets my appetite high, even if it’s risky.”- Ben Elowitz co-founder - BlueNile.com
“Sales are contingent upon the attitude of the salesman, not the attitude of the prospect.” William Clement Stone
“Don’t find customers for your products; find products for your customers.” Seth Godin
“Organizations that destroy the status quo win. Whatever the status quo is, changing it gives you the opportunity to be remarkable.” Seth Godin
“Most people think “selling” is the same as “talking”. But the most effective salespeople know that listening is the most important part of their job.” Roy Bartell
“For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough.” Zig Ziglar
“People don’t buy for logical reasons. They buy for emotional reasons.” Zig Ziglar
“Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.” Zig Ziglar
“Pretend that every single person you meet has a sign around his or her neck that says, “make me feel important.” Not only will you succeed in sales, you will succeed in life.” Mary Kay Ash
"You don’t close a sale; you open a relationship if you want to build a long-term, successful enterprise.”Patricia Fripp
Excellence is all about delivering all activities of work with High Quality and Speed consistently-Aravindan Raghavan
"If you are not willing to risk the unusual, you will have to settle for the ordinary". Jim Rohn
"Risk comes from not knowing what you are doing."- Warren Buffett
"Only those who will risk going too far can possibly find out how far one can go".T. S. Eliot
"The biggest risk is not taking any risk... In a world that changing really quickly, the only strategy that is guaranteed to fail is not taking risks."-Mark Zuckerberg
"The delicate balance of mentoring someone is not creating them in your own image, but giving them the opportunity to create themselves." Steven Spielberg
"A mentor is someone who sees more talent and ability within you, than you see in yourself, and helps bring it out of you." Bob Proctor
"Small business, you can give them capital, but when they often need as much is mentoring, advice, and help with their business plan." Karen Mills
"Mentoring is a brain to pick,an ear to listen and a push in the right direction"- John C. Crosby
"Venture capitalists are looking to fund projects that are unique and cannot be easily replicated-"-Elisha Hartwig -( Associate Editor - Mashable's)
"Most venture capitalists will not read a business plan unless the entrepreneur is introduced to them by a contact."-: Guy Kawasaki
“First rate team with a second-rate idea will always outperform a second-rate team with a first-rate idea.” ― Brian Cohen
“You've got to tell a story, paint a vision, know your metrics and sell, sell, sell.”Mitchell Harper- CEO,Bigcommerce on pitching to investors
“If this is a world-changing idea, or has the chance to go after a huge market, that sets my appetite high, even if it’s risky.”- Ben Elowitz co-founder - BlueNile.com
"I genuinely believe that any business can create a competitive advantage through giving outstanding customer care."Gary Vaynerchuck
"The best marketing strategy ever: CARE"-- Gary Vaynerchuck
"I look at two things while angel investing. Are you solving an important problem? Do you care about the end users."- Gary Vaynerchuck
"I am truly an angel investor and I'am not a passive investor.As a passive investor, I am awful because I can not put funding into a company and leave it to other people."Terry Matthews,Mitel
“Wait until companies have an initial prototype, have shown that they have the potential to be profitable and have the ability to scale. That’s the best time to invest.” Dave McClure
"If your business had no risk, you could go get a bank loan and call it a day. VCs like risks - without them, venture capital wouldn't exist. But they need to be risks that VCs are good at assessing and managing."-Jose Ferreira
"Venture capital is about capturing the value between the startup phase and the public company phase."-Fred Wilson
“If you're passionate about something and you work hard, then I think you will be successful.”-– Pierre Omidyar, Founder and Chairman eBay
"Planning is a process of choosing among those many options. If we do not choose to plan, then we choose to have others plan for us.” Richard I. Winwood
"Number one, cash is king... number two, communicate... number three, buy or bury the competition."-Jack Welch
"Successful bootstrapping is all about discipline and stamina."-- Kevin Hale
“It’s not the customer’s job to know what they want.”-Steve Jobs
"If you hang on to control of every task you'll always be limited in how much your business can grow." - Evan Carmichael
"It's a big red flag when someone outlines the size of the market-multibillion dollars-but doesn't clearly articulate a plan for how the idea will meet an unmet need in the marketplace," Aaron Keller- Adjunct Professor of Marketing - University of St. Thomas
“People don’t want quarter-inch drills. They want quarter-inch holes.”
“A man who does not plan long ahead will find trouble at his door.” Confucius
“I don’t know the secret to success. But I do know the secret to failure is trying to please everybody.”- Bill Crosby
“Reduce your plan to writing. The moment you complete this, you will have definitely given concrete form to the intangible desire.” Napoleon Hill
“It’s not the plan that’s important, it’s the planning.” Dr. Gramme Edwards
“A good plan is like a road map: it shows the final destination and usually the best way to get there.” H. Stanley Judd
" If you don't know where you are going,you'll end up someplace else"- Yogi Berra
"I hire people brighter than me and I get out of their way." -Lee Iacocca
"The competition to hire the best will increase in the years ahead. Companies that give extra flexibility to their employees will have the edge in this area."
"Do not hire a man (or woman) who does your work for money, but him (or her) who does it for the love of it."
Henry David Thoreau
"It takes MONTHS to find a customer but takes only SECONDS to loose one" -
The 123 Print Blog
85% of your financial success is due to your personality and abilty to communicate, negotiate and lead. Shockingly, only 15% is due to technical knowledge”- Carnegie Institute of Technology.
"Ideas are meant to be attacked, torn apart, and put back together again. You may well want to shield your idea from the harsh sunlight at first, but by the time it’s ready to meet the world, it should also be ready for rain or shine."--David H. Hansson
"Passion is one great force that unleashes creativity, because if you're passionate about something, then you're more willing to take risks."Yo-Yo Ma
"Passion is energy. Feel the power that comes from focusing on what excites you." Oprah Winfrey
"The utmost thing is user experience,to have the most useful experience."- Marissa Mayer
"There is no learning without testing lots of ideas and failing lots of time"- Jonathan Ive
"The value of an idea lies in the using of it"- Thomas Edison
"An Entrepreneur tends to bite off a little more than he can chew hoping he will quickly learn how to chew it."-Joseph Villanueva -( www.mightyjoe.org)
"Entrepreneurs are simply those who understand that there is little difference between obstacle and opportunity and are able to turn both to their advantage"-Niccolo Machiavelli
"Best Startups generally come from somebody needing to scratch an itch."-Michael Arrington
"Waiting for perfect is never as smart as making progress"- Seth Godin
"Don't try to be original just try to be good"- Paul Rand
"If opportunity doesn't knock,build a door."- Milton Berle
"Anything that is measured and watched,improves"-Bob Parsons
"The entrepreneur always searches for change, responds to it, and exploits it as an opportunity".Peter Drucker
"There is only one boss.- The customer. And he can fire everybody in the company from the chairman down, simply by spending his money somewhere else."
"Luckily, my husband is my business partner as well as my life partner, so I never had to do the heavy lifting alone, literally or figuratively."-Josie Maran
Seth Godin Quotes
"Choose your customers,choose your future."
"Selling to people who want to hear from you is more effective than interrupting strangers who don't."
"Marketing is no longer about the stuff you make,but about the stories you tell"
"Marketing is a contest for people's attention"
Philip Kotler Quotes
"Marketing is a race without finishing line"
"Marketing takes a day to learn unfortunately it takes a lifetime to master."
Richard Branson Quotes
"Business opportunities are like buses, there's always another one coming."
"A business is simply an idea to make other people's lives better."
"To launch a business means successfully solving problems. Solving problems means listening."
"Do not be embarrassed by your failures, learn from them and start again."
"One thing is certain in business. You and everyone around you will make mistakes."
"The aim of marketing is to know and understand your customer so well the product or service fits him and sells itself."- Peter Drucker
"Your most unhappy customers are your greatest source of learning"- Bill Gates
If everything seems under control, you're not going fast enough.” ― Mario Andretti
"Sales go up and down, Service stays forever".-Best motivational quotesideas.com
“In our factory, we make lipstick. In our advertising, we sell hope.”-Peter Nivio Zarlenga
"A good idea is about ten percent and implementation and hard work, and luck is 90 percent"-Guy Kawasaki
"In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later". -Harold Geneen
"You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new".-Steve Jobs
“In marketing I've seen only one strategy that can’t miss — and that is to market to your best customers first, your best prospects second and the rest of the world last.” – John Romero
You need to give customers what they want, not what you think they want. John Ilhan
“Don’t tell me how good you make it; tell me how good it makes me when I use it.” – Leo Burnett
"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful".- Jeff Bezos
“Always deliver more than expected”-Larry Page
“Sustaining a successful business is a hell of a lot of work, and staying hungry is half the battle.” -–Wendy Tan White, co-founder and CEO of MoonFrui
“Even if you don’t have the perfect idea to begin with, you can likely adapt.”
–Victoria Ransom, co-founder of Wildfire Interactiv
“Entrepreneurs see what others can't, do what others won't, and accomplish what others dream.” Ryan Lilly
“Don't worry about failure; you only have to be right once.” -Drew Houston, Dropbox Co-Founder and CEO
“It’s almost always harder to raise capital than you thought it would be, and it always takes longer. So plan for that.” –Richard Harroch, Venture Capitalist and Author
Our Industry does not respect tradition- it only respects innovation- Satya Nadella
I think the key is for women not to set any limits. — Martina Navratilova
“If you do things well do them better?Be Daring, Be First, Be Different, Be Just”Anita Roddick- Founder- The Body Shop
"You've got to start with the customer experience and work back towards technology- not the other way around"-Steve Jobs
If you are marketing to everyone you are not marketing to anyone.
When it is obvious that the goals cannot be reached, don’t adjust the goals, adjust the action steps- Confucius