“Supply Chain Efficiency must ensure that it upholds the promise to the customer while eliminating non-value add or waste in the process,”- Jim Stollberg, HK Systems
Image Courtesy:David Castillo Dominici
Supply chain excellence is the key to creating shareholder value. On an average, the supply chain controls 100 percent of the inventory, manages 60% to 70% of cost of goods sold and provides the foundation to generate revenue by delivering outstanding availability.
Data management, coordination across partners and measurements are key to achieving supply chain efficiency and effectiveness. SCM gives competitive advantage which differentiate the winners and losers. The tiger on the prowl looking for a prey, is the reason why SCM should be efficient
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WHY PERFORMANCE MEASURE? -“WHAT YOU MEASURE IS WHAT YOU GET”
1. What are we doing now?
Analyzing the current methods, aims and operations of Logistics
2. What do we want to do in the future?
Giving new goals and clear objectives for improvement
3. What is the best way to get there?
Looking at the options and implementing the best
4. How do we know we are getting there?
Measuring Performance, comparing actual results with expectations
i Forecasts are the backbone of any organization.
ii The entire upstream operations depend on the accuracy of forecasts.
iii Forecasting Accuracy is a Critical measure.
a) SKU wise forecast
b) Sales Skew
c) Seasonality variations
d) Sales promotion Schemes
Manufacturing signs a contract for the weekly SKU wise production Plan. Normally the accepted level of compliance is 95%. However for a few Critical SKU’s marketing would like 100% Compliance.
a) Weekly CLIP ( Committed Line Item Production) Standard > 95%
b) Weekly CVP ( Committed Volume of Production) Standard > or = 100%
a) Raw material Inventory
b) Work in process
c) Factory Non moving stock
a) Transit Time
b) Damage during Transit ( In case of no Transit insurance)
c) Stock variations (Shortage/ Excess)
d) Infrastructure maintenance- telephone/ Fax machine/ Computers/Printers/UPS
e) Delivery Efficiency
f) Quality of Delivery
g) Warehouse house keeping
Companies may outsource a few components to external Vendors.
a) Delivery vs. Invoices
b) Lead time for delivery
c) Maintenance of Infrastructure
d) Accuracy of inventory
e) Stock Adjustment memos raised
f) Variation in SKU at receiving location
g) Component assembly- Accuracy
a) Transit time
b) No. of Trucks indented vs. actual supply
c) Delivery of commercial documents
d) Accuracy of supplies if transit is allowed
a) Customer Complaints (Count/Month)Percent Returns (Count/Unit Sale)
b) Customer Ratings-( Scale 1 -10)
c) Customer Retention
d) (% Repeat Buyers)
The macro and micro performance measures and corrective actions should enable the organizations to meet the expectations of the customer. Ultimately, SCM is about delivering the right product at the right place in the right quantities at the right time at the value perceived by the customers.